Photo by Etsuko Yoshida | ©

New Guest Information

Friendly Reminder

Please book in advance at least 6 hours prior to appointment time – Walk-ins are not available

If you are sensitive to outside noises, we encourage you to book between 11am and 3pm on weekdays or weekends (please refer to our opening hours) for quieter visiting hours.

Next door, we have neighboring businesses, including a personal training gym (A Tiny Studio), which operates early mornings, late afternoons, and evenings. They have the right to make some noise, and we respect their operation

Private Health Rebate for Remedial therapy is not available

We endeavor to regularly clean and wipe down door handles, chairs, walk-way areas, entire massage rooms

All staff are educated on sensible hygiene etiquette to ensure we do not bring any bacteria into the environment

Every client has freshly cleaned sheets and refreshed air flow

We practice the safest government standard for hand washing


We operate on a reservation-only basis (via online booking or inquiry form), allowing bookings for one appointment at a time and accommodating groups of up to two people.

Our priority is guest’s health and privacy.

Prior to your appointment, please advise us if you are pregnant, have any health issues.

If unavailable on your preferred date/time, especially on weekends (Saturday & Sunday), please contact us. Note: Closed on Tuesdays and public holidays. Due to booking system limitations, reservations over 2 hours may not always be possible. Use the request form to notify us.

Preparing for your Treatment

We request all visitors to have at least a 1 hour gap between eating and having massage.
Please come well hydrated. However, we do offer free drinking water at reception.
Using the bathroom prior to treatment is recommended. However an inside toilet can be used before and after your treatments if needed.

We do not have shower facilities.

Arrival time

New guests

To make the most of your therapy, please arrive 10 minutes prior to your scheduled appointment.

Returning guests

Please arrive 5 minutes prior to your scheduled appointment.

Late Arrivals

In the event that you are running late, we will grant a 5 minute extension, but no further extensions will be possible.


Please communicate with us and respect our time and services. If you are unable to keep your appointment, we kindly request a courtesy text or email with at least 24-48 hours notice.

Cancellation Policy:

  • Weekdays (Mon-Fri): Cancellations within 24 hours will incur a 50% treatment cost penalty.
  • Weekends (Sat-Sun, including Public Holidays): Cancellations within 48 hours will incur a 50% treatment cost penalty.
  • No Show Policy: Failure to notify and not showing up within 15 minutes of the appointment time will result in a 100% treatment cost penalty. An invoice will be issued.

This policy applies to all Gift Vouchers. The redemption value will be reduced to 50% or voided in accordance with the above terms.

Eco-friendly Environment

We here at Mint ‘n Co Massage believe in a friendly and clean environment for all individuals. We kindly request that upon arriving at Mint ‘n Co Massage that you cleanse your body/clothes of tobacco/cigarette odours prior to entering. Smoking outside the doors is also not prohibited.

Parking Options

Parking is available around the building – Visitor parking area
Guest parking is outside. (The underground parking is not available.)

Please park between 17-26 among the bays numbered 1 to 29. When you arrive at our shop, please inform us of the number you parked in. There is also City Parking (behind the casino hotel) available for up to 2 hours, so you can use it if there is space available.

Other Parking Options

Wilson Parking (33 Allara St),

The National Convention Centre car park (31 Constitution Ave),

or short walk from Canberra Centre car park through Glebe Park. (7 minutes).


Upon arrival at Mint ‘n Co, your therapist will provide a brief consultation form for you to fill out carefully. At the beginning of your appointment, the therapist will ask a few questions to understand your preferences for the treatment. This usually takes place during our complimentary foot bath.

Minimum Treatment Age

If you would like your child to attend an appointment here at Mint ‘n Co. Massage, please refer to the below age minimums eligible for treatments.

Age 18+ all treatments

Age 15-17 only Head and Face Massage. Foot Reflexology

Your Comfort

While we strive to anticipate your needs, we understand that each massage experience is highly individual. Please inform your therapist if there is any way to enhance your treatment or comfort, such as adjusting massage pressure (stronger or gentler), providing an extra towel, or modifying sound and lighting levels. If you have difficulty getting up from a prone position, please ask for assistance.

If you are sensitive to outside noises, we recommend booking between 11 AM and 3 PM on weekdays or weekends (see opening hours) for quieter visiting hours.

Mobile phone policy

To preserve harmony within the environment. Kindly turn off/silence your mobile phone/s on arrival.