We operate on a reservation-only basis (via online booking or inquiry form), allowing bookings for one appointment at a time and accommodating groups of up to two people. Online booking is not available for two guests. Please contact us through the inquiry form.

Our priority is guest’s health and privacy.

Prior to your appointment, please advise us if you are pregnant, have any health issues.
Due to booking system limitations, reservations over 2 hours may not always be possible. Use the request form to notify us.

Street parking is available nearby for your convenience.
Kindly note that our venue is located upstairs and accessible via stairs only.

Bentham St parking is busy and available for short-term stays on weekdays and Saturday mornings.

Surrounding streets like Hutchins St, Hooker St, Mueller St, Banks St. etc. have longer street side parking available.

We appreciate your understanding in reviewing all parking directions carefully, as we are not responsible for parking arrangements.

Public transport is also easily accessible. Bus stops are marked on the image below.

Bus number 57 from Woden or Canberra City.

We kindly request that all visitors allow at least a 1-hour gap between eating and having a massage. Please come well-hydrated, and feel free to help yourself to complimentary drinking water at the reception. We also recommend using the bathroom prior to your treatment. The shared bathroom is located in the hallway of the building.

We do not have shower facilities.

Upon arrival, your therapist will provide a brief consultation form for you to fill out carefully. At the beginning of your appointment, the therapist will ask a few questions to understand your preferences for the treatment.

New guests

To make the most of your therapy, please arrive 10 minutes prior to your scheduled appointment. Kindly take a moment to fill out the consultation form upon arrival.

Returning guests

Please arrive 5 minutes prior to your scheduled appointment.

If you would like your child to attend an appointment here at Mint ‘n Co. Massage, please refer to the below age minimums eligible for treatments.

Age 18+ all treatments

Age 15-17 only Head and Face Massage. Foot Reflexology

If you happen to be running late, we will be happy to grant an extension of up to 5 minutes, depending on the availability of the next appointment. Please note that no further extensions will be possible

We aim to meet your needs, but we know that every massage is unique. Please let your therapist know if you would like any adjustments, such as changing the pressure, adding an extra towel, or adjusting the sound or lighting. If you have difficulty getting up from a lying position, feel free to ask for assistance.

We kindly ask that you communicate with us in writing if you are unable to keep your appointment. Please provide at least 24 hours notice via text or email. We truly appreciate your respect for our time and services.

Cancellation Policy:

• Weekdays (Mon-Fri): Cancellations within 24 hours will incur a 50% treatment cost penalty. You will be invoiced for the 50% treatment amount, and payment is required
• Weekends (Sat-Sun, including Public Holidays): Cancellations within 48 hours will incur a 50% treatment cost penalty. You will be invoiced for the 50% treatment amount, and payment is required.
• No Show Policy: Failure to notify us and not showing up within 15 minutes of your appointment time will result in a 100% treatment cost penalty. You will be invoiced for the full treatment amount, and payment is required.

This policy applies to all Gift Vouchers. The redemption value will be reduced to 50% or voided, in accordance with the terms outlined above.

You are welcome to submit an online booking request without providing card details.
Please note that a deposit may be required for some treatments.
There are no card processing fees for online payments.
For card payments made on the day, a 1.4% card surcharge will apply (with Timely terminal). We operate as a cashless service.
If you prefer to avoid the surcharge, please let us know, we can send you a payment link in advance.

At Mint ‘n Co Massage, we prioritise creating a fresh and hygienic environment for all guests. All towels and sheets are washed after each use, and we avoid using strong-scented fabric softeners, as we understand some may find the scent overpowering. For your comfort and hygiene, we also use disposable sheets in certain areas.

In terms of oils, we use unscented massage oil blended with essential oils for most body treatments. However, during pregnancy, we exclusively use natural almond oil for safety. If you have any skin concerns or sensitivities, we are happy to adjust the oils used in other treatments based on your preferences.

If you have any special requests, please feel free to inform us in advance, and we will do our best to accommodate them.